The Customer Service Department at US Coachways is committed to making your experience a positive one. You can count on fast and friendly service. As a welcome, you are entitled to a $100 visa gift card if you refer a friend. Terms apply.
Should you ever have any questions regarding your reservation or in need of service, please feel free to call your sales representative directly or email your sales representative.
If at any point you need my assistance I am always available.
Joseph Lucci | Director of Customer Service
At US Coachways, customer service is our main priority when your organizing a bus charter rental. You will receive professional, experienced and helpful service when you contact US Coachways. Our account specialists walk you through each and every step of reserving, planning and executing your bus charter rental. We focus on treating our customers with the utmost respect and professionalism and explain the advantages and disadvantages of every step based on your particular travel needs.
Bus charter safety is one of the most important aspects of our business. Vehicles are inspected by the Department of Transportation, and through a stringent maintenance schedule we commit ourselves to keeping bus charter rentals safe and reliable. Vehicles are inspected every two to three days by knowledgeable maintenance staff. They are serviced once a month to make sure that all important mechanical components are in a reliable and safe condition. Drivers are uniformed and professionally trained and are all enrolled members of the 19A. Drivers are equipped with two-way radio and cell phones. A 24-hour dispatching system is also in place for the convenience of our customers. Someone is always available to troubleshoot any issues that may arise and help ensure your bus charter rental goes off without a hitch.
Our experienced account specialists assist you in all the logistics that go with planning a bus charter rental. Organizing a bus charter rental is not easy, sometimes there are different points of pick up and drop off, different destinations and long distance trips that consists of multi-state touring. When planning a trip like this our account specialists guide you and help you decide what would be the most efficient way to complete your bus charter rental.
Call us toll - free today. Our account specialists are standing by to assist you with any concerns and answer any questions that you may have regarding our professional bus charter services.
U.S. Coachways appreciates your business and will work diligently to resolve any concerns you may have. Please contact customer service regarding customer refunds by calling 800-359-5991 and press option 1. Your request for a refund must be submitted in writing. Please use your charter number as your reference number. All refunds will be reviewed by management. This review process takes approximately 10 business days. The request for a refund must be submitted no later then 30 days after your trip.
We look forward to hearing from you. If you have a question regarding a refund or an accounting issue, please email firstname.lastname@example.org and be sure to include your trip date and charter number. Please allow at least one business day for a reply.
If you have a question regarding a customer service matter, please email email@example.com and be sure to include your trip date and charter number if applicable. Please allow at least one business day for a reply.