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Thank you for choosing US Bus Charter and Limo, dba US Coachways, Inc., (US Coachways), for your transportation needs. We have more than 30 years of hands-on experience in the ground transportation industry and are committed to giving you a safe first-class transportation experience. This document sets forth the terms and conditions of the agreement between you (the "customer" or "you") and US Coachways. This agreement, when signed, binds you and your agents, heirs, and assigns to all terms set forth herein. To ensure the highest levels of customer service, we will assign you a project manager within 48 hours after receipt of your confirmation. To track, pay, or make changes to your itinerary, please use our online system at uscoachwaysonline.com. If you have additional questions, please contact your project manager by email.
US Coachways requires you to be 21 years or older and have a valid U.S. or Canadian credit card to hold and secure your reservation if you are paying by credit card. Once you have agreed to the terms and conditions (whether or not you have made a deposit), you are responsible for the cost of your charter, pursuant to our cancellation policy. US Coachways requires a cardholder's signature, without this your reservation will not be processed but you will still be responsible for all cancellation fees. Your credit card will be charged based on the payment schedule displayed during your booking process and upon confirmation of your vendor. US Coachways also accepts wire transfers, ACH payments, certified checks, business checks, personal checks and money orders. US Coachways is not responsible for any overdrawn bank fees. If you pay by check, you must give US Coachways the right to authorize your credit card for the full amount of the charter rental. If the check is not received by the due date stated in your agreement, US Coachways shall have the right to charge your credit card for the full charter cost. If your reservation is made within fifteen (15) days prior to departure of your charter bus trip, you must pay by certified check, wire transfer, credit card or ACH Payment. If you make changes to your charter, at any time, which require the payment of additional fees, those fees must be paid when your change is confirmed. Only one discount can be applied to a charter, Promo or coupons. They cannot be combined.
All US Coachways charter services are reserved on a first-come, first-served basis. US Coachways reserves the right to cancel your reservation if a requested vehicle is unavailable, has mechanical problems, or if you have not made all required payments by the agreed-upon dates. If your requested vehicle is unavailable, US Coachways may seek alternative vehicles to accommodate your travel needs. If securing a replacement vehicle results in additional charges, you, may accept the new vehicle and new rates or cancel the contract without incurring a cancellation fee.
Once your reservation is confirmed, US Coachways will email you a charter confirmation. Any modifications or changes to the final confirmation must be made within 48 hours of receipt of the confirmation. US Coachways shall not be required to honor any changes made more than 48 hours after final confirmation, including changes in pick-up times, locations, and type of vehicle. You may also incur change fees as documented below.
The Cancellation Policy applies to all clients including those clients that reserve vehicle less than 28 days of departure. US Coachways must receive all cancellation requests in writing stating the charter number, departure date and reason for cancellation via email at firstname.lastname@example.org. Verbal cancellation requests will not be accepted as valid. To be valid a cancellation must be made by the person whose name appears on the contract. Charters are subject to cancellation by US Coachways if payments are not made by due date.
Cancellations over 28 days prior to departure date are subject to 5% of the total cost of trip up to $250. Cancellations made 28 to 15 days prior to the departure date are subject to 25% of total trip cost. Cancellations made 14 to 8 days are subject to the loss of 50% of the total charter cost. Cancellations made 7 days to 72 hours are subject to the loss of 75% of the total charter cost. Cancellations made within 72 hours are subject to the loss of 100% of total charter cost. Refunds can take up to 120 days to process.
Once you agree to terms and conditions, should you choose to cancel while your reservation is still in processing up to 7 business days after booking you will still be liable for a cancellation fee based on the cancellation policy.
If the client does not return a phone call or email from US Coachways for at least 14 days US Coachways has the right to cancel any reservation and keep 75% of the charter costs.
You can purchase charter cancellation protection for $30.00. The purchase of charter cancellation protection will reduce all applicable cancellation fees by 50 (fifty) percent, up to a maximum of $500.00 (five hundred dollars). To qualify for the charter cancellation protection, you must provide US Coachways with a minimum of 10 days notice prior to your departure date. All payments for charter cancellation protection are non-refundable.
If you make any modifications (including first changes) to your itinerary affecting pickup and drop-off times, US Coachways reserves the right to adjust the total cost of your charter to reflect the changes.
All changes to your itinerary, including any revised pickup or drop-off times or locations, must be submitted to US Coachways at least 7 (seven) business days prior to your charter departure date. No change or modification shall be valid unless and until approved by US Coachways. Any requested changes will be subject to availability.
There is no change fee for your first itinerary change unless the requested changes affect pickup or drop-off times, stops or distance traveled. All subsequent changes to your itinerary will incur a fee:
You must make all itinerary changes online. If you cannot do so and require US Coachways to make the changes, you will be assessed an additional administrative fee of $49.99 for every change. If the changes are made less than 14 days prior to departure, an administrative fee of $149.99 will be charged.
All time shall be rounded up to full hours and all mileage is on a round-trip basis.
If you modify the vehicle that has been reserved for your trip, please note that pricing may change based on vehicle type and availability.
Changes to travel dates made more than 30 days prior to your departure date will be assessed a $350 change fee and will be subject to vehicle availability. Changes to travel dates made less than 30 days prior to your departure date are considered a cancellation (as set forth above) and will require rebooking. US Coachways reserves the right to charge different rates based on current market conditions. If you book a new departure date, but cancel that date, the cancellation fee shall be based on your original departure date.
Overtime is available at the drivers' and at US Coachways' discretion. Your cost is based on the services detailed in your final confirmation and is subject to change in accordance with the actual itinerary. Overtime charges shall be assessed at:
US Coachways shall match any lower price offered by a competitor, subject to the following terms and conditions:
If your regional average for diesel fuel rises above $4.00 per gallon, you will be assessed an additional 10% surcharge. For every 25 (twenty five) cents that the regional average cost for diesel fuel rises above $4.00 per gallon, you will be assessed an additional 2.5% fuel surcharge. This is based on EIA.gov rates.
All payments due to US Coachways shall accrue interest at a rate of 1.5 (one and one-half) percent per month, commencing 30 (thirty) days after an invoice is issued.
You must notify US Coachways in advance if you plan to bring food or beverages on your coach. US Coachways reserves the right to deny your request and/or to require an additional security deposit. No smoking, sexual activity or use of illegal drugs are allowed on your coach at any time. Any alcohol consumption on a US Coachways charter is subject to applicable laws and affiliate bus operator rules. Alcohol may not be consumed by or served to any passengers on your coach unless all passengers are twenty-one (21) years of age or older. US Coachways, its affiliates, and its employees reserve the right, in their sole discretion, to refuse service to or expel from a coach any member of your group whose conduct is deemed inappropriate or poses a hazard to other passengers, the driver or the vehicle. US Coachways also reserves the right to terminate the charter bus trip at any time because of violation of food and/or alcohol policies. US Coachways may exercise this right by dropping you off at your home, the nearest police station or any previously agreed upon location. You may not bring or possess glass containers or kegs on the coach at any time. US Coachways reserves the right to assess an additional surcharge for a cleaning fee, should the cleanup time be more than customarily required:
This Agreement is to be governed by and construed in accordance with the laws of the DEPARTMENT OF BUSINESS AFFAIRS AND CONSUMER PROTECTION in the city of Chicago. For current and future charters in the city of Chicago, US Coachways will not allow alcohol on board for any vehicle 16 passengers or more and all occupants must be over 21 years of age we also will not allow any clients in the city limits of Chicago to visit multiple establishments that serve alcohol (bar hopping etc.) US Coachways prohibits any and all drinking on the vehicle during the duration of the charter. If any charter breaches these terms and conditions, the contract holder will be liable for any fines and charges, and conclude in the termination of the trip. By signing this agreement, you are hereby acknowledging that there will be no consumption of alcohol on the bus or any time during the duration of the charter without prior approval in the city of Chicago.
US Coachways will do its best to accommodate special requests including but not limited to WiFi, power outlets, TV, Video, address systems, bathroom or other facilities and equipment. However, not all vehicles are equipped with every amenity. The failure of a vehicle to be equipped with specific amenities shall not be deemed an event of default by US Coachways. This exemption shall not apply to specific requests for ADA accessible vehicles.
You have the right to a coach where all amenities function properly. If any amenity on your charter bus malfunctions (including heat or air conditioning, restroom facilities, ADA Lifts. US Coachways will endeavor to either fix the problem or provide you with a replacement bus with as little disruption to your itinerary as possible. In addition, you shall be entitled to a credit up to 5% of the total charter cost for each day the amenity was not functioning, up to 20% of the total charter cost. Not to exceed $1000 per charter.
US Coachways, its affiliates and subsidiaries, employees and agents shall not be responsible for any items lost by passengers before, during or after a trip. Customer shall have the sole responsibility of checking for all personal belongings of passengers before passengers make any final disembarkation for the bus. US Coachways shall not have any obligation to perform any type of search for any lost item. It shall be the sole financial responsibility of the Customer to pay for any search conducted by any third party, such as a mechanic, to locate lost items in vents, seats and other areas on the bus. If a professional search is required, the Customer shall pay for the full rental cost of the bus for one calendar day. If such a search is contracted, Customer must arrange the search with US Coachways to ensure that the bus will be available on the date of the search. US Coachways has a lost and found department. Customer may submit information about any lost item to the US Coachways lost and found and US Coachways will use its best efforts to try to locate any lost item. Customer must, however, provide the charter number and the date of the charter to US Coachways by email. US Coachways shall have full discretion to determine when a lost and found matter shall be considered closed.
US Coachways shall not guarantee refunds if your trip is affected by mechanical or service issues and shall retain, at its sole discretion, the right not to make any refunds whatsoever. If a vehicle supplied by US Coachways develops or experiences mechanical, electrical or other problems that render it inoperable, US Coachways shall, at its sole discretion, provide you another vehicle, of similar quality and cost, to complete the charter. The replacement vehicle shall satisfy US Coachways' contractual obligation. There shall be no refund when an alternate vehicle is provided. In the event that one or more electrical systems, including climate control, restroom facilities, radio, television, GPS or other electronic devices, shall malfunction, US Coachways' sole liability in such an instance shall be limited to 5 (five) percent credit of the total cost of the charter. Credits are good for 1 year after the release form is signed & shall only apply to future charters.
Should US Coachways be solely responsible for a delay or failure to meet time requirements, other than as a result of weather, road, traffic conditions or other causes outside of the control of US Coachways, US Coachways' liability shall be limited to the following:
For any day trip, liability shall be limited to 5 (five) percent of the charter cost for a specific vehicle for each 30 minute period for which that vehicle is late, starting 30 minutes after pick up time. The total liability shall not to exceed 20 (twenty) percent of the total charter cost. Credits are good for 1 year after the release form is signed & shall only apply to future charters.
For any overnight trip, liability shall be limited to 5 (five) percent of the total charter cost for a specific vehicle divided by the number of days set forth under Customer's fully executed final confirmation for each 30 minute period for which that vehicle is late, starting 30 minutes after pickup time. Liability shall not exceed 20 (twenty) percent of the total charter cost divided by the number of days specified in the Customer's executed final confirmation. Credits are good for 1 year after the release form is signed & shall only apply to future charters.
If charter is canceled due to a state of emergency US Coachways will offer a credit on a future trip. This credit will be good for 1 year.
All refund requests must be consistent with the terms and conditions set forth in this agreement and must be submitted in writing at email@example.com. All request or complaints must be filed within 30 days of your charter completion. When submitting a refund request, please use your charter number as your reference number. Should any dispute, claim, question, or disagreement ("disputes”) arise related in any way to this agreement or any alleged breach of this agreement, the parties agree to consult and negotiate with each other in good faith and, recognizing their mutual interests, attempt to reach a just and equitable solution satisfactory to both parties. In the event there is a disruption or issue in your service, you agree to give US Coachways up to 14 business days to do a full investigation of the matter with all parties (including but not limited to; you, the driver, the affiliate, the dispatch team, the customer service team, reservationist) and to work with you to come to an amicable agreement. If a mutually acceptable resolution cannot be reached within 60 calendar days of the original notice to the other party, all disputes shall be resolved through the American Arbitration Association ("AAA"), located at 150 East 42nd Street, Floor 17, New York, New York 10017, in accordance with the provisions of its Commercial Arbitration Rules, and its Supplementary Procedures for Consumer-Related Disputes. The party filing the request for arbitration shall be solely responsible for the first $500 (five hundred dollars) in costs assessed for such arbitration. Any party who attempts to resolve a dispute without first filing for arbitration as set forth herein shall be responsible for any legal fees incurred by the other party to resolve the dispute.
Refunds on cancelled charters may not be issued for up to 120 days after the date of cancellation. All refunds shall be issued in the same form of payment as received. All credits to be applied to any future charter must be used within one year of the date those credits were issued.
Please contact customer service 800-359-5991 and press option 1 to discuss any concerns that arise after your trip is finished.