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US Coachways offers our clients access to our vast network of charter bus and minibus ground transportation service providers, ensuring that you have the most effective and efficient solutions to safely and reliably travel anywhere within the United States. Because of our longstanding relationships with a broad array of bus service providers, we can help you find the right vehicle for your group, whether it's for a student trip, senior outing, family event or a corporate shuttle you can be assured quality charter bus rental service. We also employ state-of-the-art technology that enables our clients to quote, reserve, edit, pay and track their reservations from any mobile device. Our online portal allows you to build out extensive itineraries, request amenities and ask questions. Dedicated customer support will assist you to ensure a hassle free booking process and help with logistics, changes and questions.
We've been forward thinkers in the ground transportation business for more than three decades, starting in 1983 with a commuter bus service in and out of New York City. We've been innovators from the start—we pioneered the concept of the party bus, where clients could enjoy wrap around couches, limo lighting, world class sound system and a wet bar. Nearly 15 years ago, in response to the explosive growth of the internet we were able to expand our business nationwide, we formed US Coachways. Now with 21,000 events and over 25,000 bus rentals each year we are an industry leader in quality charter bus rental services.
We have built an extensive network of vendors nationwide, providing our clients with access to a broad range of charter bus rental options. Whether it's shuttle services at a business conference, luxury buses for a wedding, birthday party, graduation or other special family event, or multiple buses to take a large group to a game, a concert or any other event, our unparalleled access to ground transportation services puts you in the driver's seat. Day trips or multi-day excursions, local travel or cross-country adventures, company outings or family celebrations—we can help you line up the perfect vehicle to get you where you want to go.
US Coachways is recognized as the leading charter bus company. We have set out to assure our customers that they will experience the gold standard in charter busing - every single time. As part of that brand promise we have developed a customer bill of rights to outline how any possible mishap goes beyond being corrected.
Customer Right #1: Upfront Pricing
All potential fees will be disclosed in writing at point-of-sale, and shall be included in the terms and conditions of the contract. Because US Coachways works on a first-come, first- served basis, prices may be subject to change based on availability. If a price increases after a contract has been signed, you shall be informed of the increase and shall have the right to cancel the contract without incurring any cancellation fee. This right of cancellation does not apply, however, when the cost increases are the result of changes that you have made to the itinerary.
Customer Right #2: Charter Cancellation Protection
You will be able to view a copy of the US Coachways cancellation policy online in the terms and conditions, and will be offered “charter cancellation protection” to reduce potential cancellation costs.
Customer Right #3: Professional Driver Promise
All our affiliate bus companies drivers have to abide by the Federal and State guidelines for driving and safety skills. In addition, all drivers shall have a thorough knowledge of your itinerary and shall exercise professional courtesy at all times. If you notify US Coachways that your driver failed to meet any of the above standards, US Coachways will conduct a thorough investigation of your concerns. If the investigation confirms your assertions, US Coachways will refund 5% of the cost of your charter, up to $500.
Customer Right #4: ‘State-Of-Emergency’ or Weather-Related Closure Protection
If a venue on your itinerary closes due to a state-of-emergency, US Coachways will cap any associated cancellation fees at $500 per vehicle, provided the cancellation is beyond your control. (Cancellation fees range based on date prior to departure. See terms and conditions for percentages) A weather-related cancellation fee shall be applied as a discount on subsequent travel if your charter is rescheduled with US Coachways.
Customer Right #5: Amenity Assurance
If any amenity on your charter bus malfunctions (including heat or air conditioning, restroom facilities, radio, television, ADA Lifts and PA system), US Coachways shall either fix the problem or provide you with a replacement bus, if possible. In addition, you shall be entitled to a refund up to 5% of the total charter cost for the day the amenity was not functioning, up to 20% of the total charter cost.
Customer Right #6: On-Time Promise
There is a 30-minute-grace-period for your initial pickup. If US Coachways is more than 30 minutes late picking you up, we will refund 5% for every 30-minute-period over the initial grace period, up to a maximum of 20% of the charter cost.
We have an outstanding team of experienced agents that are trained in DOT safety and compliance. They can help you at any stage of the charter bus rental process. To learn more or to get a free quote, call us at 1-855-BUS-CHARTER (1-855-287-2427) or visit our Cost Calculator to get an estimate.